Return Policy

Return Policy at Zoliro.store

Last Updated: 20/12/2023

At Zoliro.store, we strive to ensure you are completely satisfied with your purchases. However, we understand that sometimes a product may not be what you expected. In such cases, our return policy is here to help.

Return Eligibility

• Time Frame: Returns must be initiated within 14 days of receiving your order.
• Condition: Items must be in their original, unused condition with all tags and packaging intact.
• Exclusions: Certain products, such as perishable goods, customized items, or hygiene-sensitive products, are not eligible for return due to health and safety concerns.

How to Initiate a Return

• Contact Us: Reach out to our customer service team to initiate a return.
• Provide Details: Include your order number, the item(s) you wish to return, and the reason for return.
• Return Confirmation: We will provide you with a return confirmation and further instructions.

Processing Returns

• Return Shipping: The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
• Refund or Exchange: Once we receive the returned item, we will inspect it and process your refund or exchange.
• Refund Time Frame: Refunds are typically processed within 7-14 business days of receiving the returned item. 

Additional Information

• Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately to rectify the issue.
• Exchange Policy: Exchanges are subject to the availability of the replacement item.
• Return Restrictions: We reserve the right to refuse returns that do not meet our policy requirements.

Questions?

If you have any questions regarding our return policy, or if you need assistance with your return, please don’t hesitate to contact our customer service team. Thank you for shopping at Zoliro.store!