FAQ
Frequently Asked Questions (FAQs) at Zoliro.store
Welcome to the FAQ page of Zoliro.store! We've compiled answers to some common questions about our services, products, and policies, especially focusing on our Cash on Delivery (COD) payment option and commitment to a seamless shopping experience.
1. What is Zoliro.store?
Zoliro.store is an online marketplace catering to the African market, featuring a wide array of trending products. We specialize in a seamless shopping experience with an emphasis on Cash on Delivery (COD) payments.
2. How does Cash on Delivery (COD) work?
With COD, you can pay for your order in cash at the time of delivery. Just select the COD option at checkout, and our delivery partner will collect the cash payment upon delivery.
3. Is Cash on Delivery available for all products?
Most of our products are eligible for COD, but some exceptions may exist based on the product type and delivery location. Check the product page for specific details.
4. What are the shipping costs and delivery times?
We offer free shipping on all orders! Delivery times vary based on location but typically range within 3-5 business days.
5. Can I return a product?
Yes, products can be returned in line with our return policy. Items must be in their original condition and packaging and returned within [insert number] days of receipt. See our Return Policy for more information.
6. How can I track my order?
After dispatch, we'll email you a tracking number. Use this to track your order's progress online.
7. Are my personal details safe when shopping on Zoliro.store?
Absolutely. We prioritize your privacy and security. All personal data is securely processed, and we don't share your information with third parties. Our Privacy Policy has more details.
8. What happens if Iām not available to receive my order?
If you're unavailable at the time of delivery, our delivery partner will contact you to reschedule. Please note that unavailability may lead to additional charges or order cancellation.
9. Do you offer customer support?
Yes, we provide dedicated customer support. Contact us at zolirostore@gmail.com for any assistance.
10. How can I provide feedback about my experience?
Your feedback is valuable! Contact our customer service team or use the feedback form on our website to share your thoughts.
For any additional questions, don't hesitate to reach out to our customer support team. Enjoy your shopping experience at Zoliro.store!